Privacy & Safety Notice

Elevate Journal is designed to be a private space for reflection.

• What we store: your journal entries (voice transcripts and text), goals, vision board items, friend connections, settings, and basic account information.
• Where it's stored: on our secure cloud servers. If you connect Google Drive, iCloud, or your device for backups, copies are also stored in your own personal cloud account, under that service's privacy terms.
• Voice recordings: audio you record is converted to text and then deleted; we keep only the transcript.
• We never sell your data or share it with advertisers.
• No person at Helping Hands Professional Service LLC reads your entries, except as described in section 6 (Safety Support) or if you contact us for support and ask us to look at something.
• We may disclose information only if required by law, such as a valid court order.

To provide certain features, we send limited information to trusted service providers. Each receives only what it needs for that feature.

• AI organizing: to organize your thoughts into themes, goals, and vision items, your entries are sent to the AI service that powers this feature, which processes them only to generate your suggestions.
• Voice features (ElevenLabs, Premium only): if you use read-aloud, read-back, or guided sessions, the text being spoken (such as a journal prompt, a summary of your entry, or a daily quote) is sent to ElevenLabs, our voice provider, to create the audio. Under their API terms, your text is not used to train their models, and how long they keep it follows their published privacy policy. Your own voice recordings are not sent to ElevenLabs. Entries in locked cabinets and entries flagged by our safety check are never sent to ElevenLabs. Prompts and quotes that are the same for everyone are created once and reused, so they don't include any of your personal information.
• Payments (Wix): Premium subscriptions are processed through Wix. We don't receive or store your full card details. Wix shares your subscription status and email with us so we can unlock Premium features.
• Backups (Google Drive, optional): if you connect Google Drive, see section 4.

You can place journals in a cabinet protected by a passcode or your device's Face ID or fingerprint. Locked journals are hidden from search, summaries, notifications, voice features, and friends. Locking is a privacy feature, not encryption. If you forget your passcode, you can reset it through your account email.

If you choose to connect Google Drive or save backups to iCloud or your device, copies of your journal are stored in that service under your own account and are subject to its privacy terms. With Google Drive, we can only access the "Elevate Journal" folder we create, and you can disconnect at any time. Locked cabinets are included in backups only if you choose to include them.

You control what you share. Nothing is shared unless you choose to share it, and you can stop sharing or remove a friend at any time without notifying them.

• Friends you share with can see the full content of the items you share, and we can't control what they do with it (for example, screenshots), so share only what you're comfortable with.
• Locked cabinets and entries flagged by our safety check are never shared.
• Friends see only how many invited friends upgraded, never who paid.
• Friends' comments are checked automatically for harassment, and you can block or report anyone.

Because journaling can bring up difficult feelings, the App automatically checks entries for language that may indicate a risk of harm, including thoughts of suicide or self-harm, abuse or violence, or a medical emergency.

• When this happens, the App shows you a message with support resources.
• This check is fully automated. No human reviews it, and we do not contact family, emergency services, or anyone else on your behalf.
• Flagged entries are still saved privately, but they are not used for goal or vision suggestions, voice features, or sharing.
• The check is not perfect. It may miss signs of distress or show resources when they aren't needed. Do not rely on the App to detect or respond to an emergency.

The App is a self-reflection and goal-setting tool. It does not provide medical, psychological, or crisis services, and nothing in the App, including AI-generated summaries, suggestions, or spoken guidance, is a diagnosis or treatment. AI content may be inaccurate. Use your own judgment and consult a qualified professional for health, legal, or financial decisions.

• Emergency: call 911
• Suicide & Crisis Lifeline: call or text 988, or chat at 988lifeline.org
• Crisis Text Line: text HOME to 741741
• National Domestic Violence Hotline: 1-800-799-7233, or text START to 88788
• RAINN Sexual Assault Hotline: 1-800-656-4673
• Childhelp National Child Abuse Hotline: 1-800-422-4453

Outside the U.S., contact your local emergency number or visit findahelpline.com.

• Export your journals, goals, and vision boards at any time in Settings → Backup & Sync.
• Permanently delete your account and data in Settings → Privacy & Safety. Deletion is processed immediately, and any residual copies in provider backups are purged within 30 days.
• Turn voice features on or off in Settings → Voice.
• Manage everything you share in Settings → What I Share.
• Control notifications in Settings → Notifications.

The App is intended for users 18 and older.

To the fullest extent permitted by law, Helping Hands Professional Service LLC is not liable for actions taken or not taken based on the App's content, AI-generated or spoken suggestions, or safety messages, or for failure to detect any risk.

We'll notify you in the App before making material changes to this notice. Questions or requests: info@helpinghandsprosvc.com.